Overview: Salary dependent on experience + generous commission Based in Altrincham 40 hours per week Job Summary: Appliance Warehouse UK are a fast growing online retailer based in Altrincham, one of the UK’s leading brands in Heaters, Dehumidifiers, Air Conditioning and Radiators. We provide our customers with first-class service 7-days a week. We are recruiting a Customer Support Executive to join our busy Manchester team as we expand into the European market. The main purpose of this role is to assist our customer support team with excellent customer service with queries regarding our products. The successful candidate will need to be comfortable focussing on customer retention as well as providing a consistent high standard of support to potential customers who enquire via email and telephone. This role will be predominantly telephone based so an excellent telephone manner is a must as well as articulating yourself clearly. This role also requires strong written skills and the ability to communicate effectively with both customers and colleagues at all levels of seniority within internal departments. Main responsibilities: To provide a superior level of customer service to both potential and existing customers of Appliance Warehouse UK To strive to understand customer’s needs and requirements and working to exceed these wherever possible To recognise and act upon all customer retention opportunities To demonstrate a positive, committed, enthusiastic and flexible attitude toward to all customers and colleagues Recognise the importance and benefits of effective team working and support colleagues where appropriate Deal with own customers from start to finish To meet KPI’s set by department manager Qualifications: GCSE grades of C or above in English and Math’s Must be computer literate and have a good technical understanding of Microsoft Word and Microsoft Excel Excellent standard of written and spoken English A basic understanding of Ecommerce would be beneficial to this role Experience: A conscientious, flexible and ‘can do’ working attitude Ability to maintain a composed, professional and patient demeanour within a sometimes pressurised environment Confidence to deal with difficult situations and to know when appropriate to seek guidance from department manager Proven desire to update product knowledge and skill set where required Well organised with good time management skills Excellent team player with ability to work with minimal supervision Ambition to excel within the role and grow professionally with the company Proven drive / enthusiasm for delivering the highest level of customer service A competent understanding of Customer Retention Employee benefits: Generous holiday allowance Competitive bonus scheme Overtime available as well as time in lieu Flexible working hours Training courses provided for by the company References: References must be provided should you be offered the position. To apply for this position please forward your CV to Rob@appliancewarehouseuk.com Please note: Appliance Warehouse UK are an equal opportunities employer and are happy to receive applications from anyone, regardless of sexual orientation, sex, race, age, gender or disability. No agencies – if we receive CV’s and other unsolicited communication from recruitment agencies we will treat these as our own information to do with as we please.